PRO Customer Service and Administrative Training

This class is ideal for those with no work experience or significant gaps in employment history and are seeking entry-level employment. Most Transition Partnership Program (TPP) students will be right at home in this class.

Quick Class Facts

PRO graduates are suited to a wide variety of entry-level jobs such as customer service, administrative roles and retail sales positions such as: cashier, office clerk, receptionist and telephone & customer service representative. More information about these careers are available by their Standard Occupational Classification (SOC) Codes; 43-6014, 43-4051, 43-9061, 41-2011, 35-3021, 43-5081, 41-4011, 41-4012.00, 43-9051.

PRO is a three-month modularized training program.

Phone Module

  • Receptionist & Phone Etiquette: Attitude in the workplace, professional communication, message taking
  • Customer Service: Professionally managing customers and problem-solving; utilizing common resources in situations which call for troubleshooting
  • Microsoft PowerPoint: Students create & present original slideshows

Clerical Module

  • Office Machines: Copiers, fax machines and scanners
  • Clerical Tasks: Cash handling, filing, mailing, data entry
  • Microsoft Word: Creating Documents including Fax/Memo templates

Counter Service Module

  • Positive Customer Service: Cashiering, food handling & safety certification
  • Workplace Problem Solving: How to prioritize duties, understand & implement protocol, conflict resolution
  • Point of Sales Machine, counting change, cash handling

Additionally, all modules include

  • Computer Skills, Microsoft Windows, Touch Typing
  • Internet Search Engines, E-mail, E-mail Etiquette & Attachments
  • Business Grammar & Math
  • Applications, Tax Forms, Budgeting Forms
  • Resume, Cover Letters, References, Interviewing Practice

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