PRO Customer Service and Administrative Training

Customer service is at the core of any business

This class is ideal for those with no work experience or significant gaps in employment history and are seeking entry-level employment.

Quick Class Facts

  • New classes start every month
  • 3 months long. Monday – Friday 2pm – 5pm
  • New classes start on the first Monday of each month. Contact us for specifics.
  • Computer Skills Bootcamp is a pre-requisite

PRO graduates are suited to a wide variety of entry-level jobs such as customer service, administrative roles, and retail sales positions such as cashier, office clerk, receptionist, and telephone & customer service representative. More information about these careers are available by their Standard Occupational Classification (SOC) Codes; 43-6014, 43-4051, 43-9061, 41-2011, 35-3021, 43-5081, 41-4011, 41-4012.00, 43-9051.

In the COVID era, we have shifted to an entirely remote, instructor-led virtual classroom via Zoom/VTC. Students connect to CTP’s datacenter remote for all lab work which includes:

A Unique and Fun Curriculum

CTP has developed 3 fictitious businesses to provide students with the context to the skills they will be learning. These businesses, a health center, a convenience store, and a take-away food stop, allow students to role-play positions within these businesses and imagine themselves on-the-job and in at work instead of school.

Phone Practice

  • Receptionist & Phone Etiquette: Attitude in the workplace, professional communication, message taking
  • Customer Service: Professionally managing customers and problem-solving; utilizing common resources in situations which call for troubleshooting

Clerical Practice

  • Office Machines: Copiers, fax machines, and scanners
  • Clerical Tasks: Cash handling, filing, mailing, data entry
  • Document Creation: Google Docs, Sheets
  • Google Slides: Students create & present original slideshows

Counter Service

  • Positive Customer Service: Cashiering, food handling & safety certification
  • Workplace Problem Solving: How to prioritize duties, understand & implement protocols, conflict resolution
  • Online Ordering/Point of Sales. Practice taking orders via an electronic ordering system. Setting up and maintain a web store. Examining sales reports.

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